Privacy Policy

1. Information We Collect

Docmey collects information to provide better services to all our users. The types of information we collect include:

Information you provide to us

When you sign up for a Docmey account, we collect personal information such as:

• Name, email address, phone number, and billing information
• Profile information including your photo, job title, and organization
• Content you upload, download, or otherwise access through our services
• Communications you send to us, including support requests and feedback

Information we collect automatically

When you use our services, we automatically collect certain information, including:

• Device information (operating system, hardware model, unique device identifiers)
• Log information (IP address, browser type, pages visited, referral URL)
• Location information (derived from your IP address)
• Usage information (features accessed, search queries, document interactions)
• Cookies and similar technologies that collect information about your interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing our services: To create and maintain your account, process transactions, and enable document storage, sharing, and management
• Service improvements: To improve, maintain, and develop new features for our platform
• Communication: To communicate with you about our services, respond to inquiries, and provide customer support
• Security: To detect, prevent, and address technical issues, fraud, and illegal activities
• Personalization: To customize content and recommend features that might interest you
• Analytics: To understand how our services are used and improve user experience
• Legal compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• With your consent: When you explicitly authorize us to share your information
• For external processing: We provide information to trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy
• For legal reasons: We will share information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request
• During business transfers: If Docmey is involved in a merger, acquisition, or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred

4. Data Storage and Security

Docmey takes data security seriously. We implement appropriate technical and organizational measures to protect your information:

• All data is encrypted both in transit and at rest using industry-standard encryption protocols
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information
• Access to personal information is restricted to employees, contractors, and agents who need to know that information to process it for us
• Regular security assessments and penetration testing to identify and address potential vulnerabilities
• Comprehensive disaster recovery and business continuity plans to ensure data integrity

While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Restriction: Request that we restrict the processing of your information
• Data portability: Request a copy of your personal data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Withdrawal of consent: Withdraw consent at any time where we relied on your consent to process your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

6. Children's Privacy

Docmey services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.

7. International Data Transfers

Docmey operates globally, and your information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those of your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy when transferred internationally.

8. Updates to This Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

We encourage you to periodically review this page for the latest information on our privacy practices.

9. Refund Policy and Payment Terms

Docmey operates on a subscription-based model. By using our services, you agree to the following payment and refund terms:

Subscription Payments

Our subscription services operate on the following terms:

• All subscriptions are billed in advance according to the billing cycle you select (monthly, quarterly, or annual)
• Payment is due within 7 days of invoice date
• We accept payments via credit card, debit card, and selected digital payment methods
• Subscription fees are subject to change with 30 days' prior notice
• Failure to make timely payments may result in service interruption or termination
• Late payments may be subject to a 1.5% monthly interest charge (or the maximum rate permitted by law)

Automatic Renewal

All subscriptions automatically renew at the end of the subscription period unless canceled. You may cancel your subscription at any time by accessing your account settings or contacting our support team.

Refund Policy

Our refund policy for subscription services is as follows:

• 14-Day Money Back Guarantee: New subscribers may request a full refund within 14 days of initial subscription purchase if they are not satisfied with our services
• Pro-rated Refunds: After the initial 14-day period, refunds for unused subscription time may be issued on a pro-rated basis at our discretion
• No Refunds for Partial Use: We do not provide refunds for partial use of subscription services within a billing period
• Service Interruptions: Refunds may be issued for extended service outages or technical issues at our discretion
• How to Request a Refund: All refund requests must be submitted in writing to support@docmey.com

Subscription Cancellation

You may cancel your subscription at any time:

• Cancellation will take effect at the end of your current billing cycle
• No partial refunds will be issued for unused time in the current billing period
• Upon cancellation, you will retain access to the service until the end of your paid subscription period
• Data retention after cancellation is subject to our Data Storage and Security policy

Payment Processing

Payment processing is handled through secure third-party payment processors. Your payment information is subject to the privacy policy and terms of these third-party services.

Tax

Subscription fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all applicable taxes.

Currency

All fees are payable in Indian Rupees (INR) unless otherwise specified.

Last Updated: May 7, 2025

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Our Data Protection Officer can be contacted at support@docmey.com